Summary/objective

The Account Manager supports client relationships and growth initiatives by identifying opportunities, prospecting prospective partners, and maintaining strong relationships with existing accounts. The role collaborates closely with sales and operations teams to ensure high client satisfaction, effective communication, and measurable growth across SendaRide markets.

Prospecting and business development activities account for approximately 70% of the role. This role also offers uncapped bonus potential tied to revenue generated from accounts developed by the Account Manager.

What We Offer

• $50,000–$65,000 base salary (based on experience) + uncapped bonus potential

• Full-time schedule: Monday–Friday, 9:00 AM – 5:30 PM (EST)

• 100% remote work environment

• 401(k) with employer match

• Paid time off (PTO)

• Comprehensive medical benefits

Incentive Structure

Account Managers who develop new client relationships may earn a percentage of the revenue generated by those accounts. Once a prospect becomes an active client, the Account Manager receives a percentage of the revenue the client generates. As client utilization and revenue grow over time, the incentive earnings increase accordingly.

Essential functions

• Identify and research prospective clients.

• Engage with prospective clients through outbound communication to understand needs, objections, and purchasing processes.

• Coordinate solution discussions and formal sales presentations with the sales team.

• Maintain accurate records of calls, emails, meetings, and follow-ups within the CRM system.

• Collaborate with internal teams to develop tailored transportation solutions.

• Stay informed on industry trends, competitor activity, and market conditions.

• Meet or exceed weekly and monthly performance and pipeline targets.

• Prepare and maintain weekly and monthly pipeline reports.

• Develop and refine outreach scripts and messaging.

• Maintain accurate documentation of client interactions and transactions.

• Develop and maintain strong long-term relationships with clients.

• Serve as a primary point of contact for client inquiries and strategic discussions.

• Proactively address issues to ensure strong client satisfaction.

• Perform additional duties as assigned.

Competencies

• Positive, solution-oriented mindset.

• Strong communication, negotiation, and interpersonal skills.

• Creative problem-solving ability.

• Self-motivated and results-driven.

• Proven ability to meet or exceed sales targets.

• Familiarity with CRM systems and sales pipeline management.

• Experience with Microsoft Teams, Zoom, or other video conferencing tools.

• Ability to work independently and collaboratively.

• Ability to adapt to changing priorities in a fast-paced environment.

Required education and experience

• Experience with Microsoft Office including SharePoint, Teams, and Excel.

• Strong attendance and reliability.

• Ability to read, speak, and hear English.

• B2B sales experience preferred, ideally within healthcare services, supportive services, or transportation sectors.

Other duties

• Protected Health Information (PHI): This position may have access to PHI and will be required to maintain HIPAA standards related to patient confidentiality.

• This position will have access to sensitive information and will be required to maintain confidentiality and adhere to established privacy and security policies, reflecting our commitment to ethical conduct and accountability.